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Bolt-On Retention Team
Bolt-On Retention Team
World-Class,
Customer Retention
World-Class,
Customer Retention
We build reliable revenue into growing Shopify brands with email & SMS marketing, list growth, cohorting, and loyalty.
We build reliable revenue into growing Shopify brands with email & SMS marketing, list growth, cohorting, and loyalty.
Work With Us
Work With Us
We maximize the value of every eyeball that hits your website.
We maximize the value of every eyeball that hits your website.
Email & SMS Marketing
We create a seamless journey for nurturing window shoppers & re-engaging one-time customers. Includes a full team of strategists, specialists, designers, and copywriters to build your brand a perfect lifecycle program.
Weekly Campaigns
New Product Drops
Copywriting & Design
Monthly Calendar
Flow Automations
List Growth
Acquisition Offers
Finding the perfect Hero or Bundle offer that balances conversion, take rate, and margin profile of your products. Translation: We pinpoint your most profitable, highest converting offer to new customers.
Weekly Campaigns
New Product Drops
Copywriting & Design
Monthly Calendar
Flow Automations
List Growth
Loyalty & Memberships
Developing & rolling out your own custom Loyalty, Membership, or Subscription program. From pricing to tiering strategy to “surprise & delight” moments, we’ll build a Retention program that creates a positive feedback loop between you & your best customers.
Weekly Campaigns
New Product Drops
Copywriting & Design
Monthly Calendar
Flow Automations
List Growth
Cohort Analysis
Diving deep into your customer purchase data to uncover hidden trends. This gives us the ability to implement new strategies, conduct thoughtful VIP surveys, and bolster up our Lifecycle strategy. The result? Increasing the value of every future customer.
Weekly Campaigns
New Product Drops
Copywriting & Design
Monthly Calendar
Flow Automations
List Growth
Email & SMS Marketing
We create a seamless journey for nurturing window shoppers & re-engaging one-time customers. Includes a full team of strategists, specialists, designers, and copywriters to build your brand a perfect lifecycle program.
Weekly Campaigns
New Product Drops
Copywriting & Design
Monthly Calendar
Flow Automations
List Growth
Acquisition Offers
Finding the perfect Hero or Bundle offer that balances conversion, take rate, and margin profile of your products. Translation: We pinpoint your most profitable, highest converting offer to new customers.
Weekly Campaigns
New Product Drops
Copywriting & Design
Monthly Calendar
Flow Automations
List Growth
Loyalty & Memberships
Developing & rolling out your own custom Loyalty, Membership, or Subscription program. From pricing to tiering strategy to “surprise & delight” moments, we’ll build a Retention program that creates a positive feedback loop between you & your best customers.
Weekly Campaigns
New Product Drops
Copywriting & Design
Monthly Calendar
Flow Automations
List Growth
Cohort Analysis
Diving deep into your customer purchase data to uncover hidden trends. This gives us the ability to implement new strategies, conduct thoughtful VIP surveys, and bolster up our Lifecycle strategy. The result? Increasing the value of every future customer.
Weekly Campaigns
New Product Drops
Copywriting & Design
Monthly Calendar
Flow Automations
List Growth
Email & SMS Marketing
We create a seamless journey for nurturing window shoppers & re-engaging one-time customers. Includes a full team of strategists, specialists, designers, and copywriters to build your brand a perfect lifecycle program.
Weekly Campaigns
New Product Drops
Copywriting & Design
Monthly Calendar
Flow Automations
List Growth
Acquisition Offers
Finding the perfect Hero or Bundle offer that balances conversion, take rate, and margin profile of your products. Translation: We pinpoint your most profitable, highest converting offer to new customers.
Weekly Campaigns
New Product Drops
Copywriting & Design
Monthly Calendar
Flow Automations
List Growth
Loyalty & Memberships
Developing & rolling out your own custom Loyalty, Membership, or Subscription program. From pricing to tiering strategy to “surprise & delight” moments, we’ll build a Retention program that creates a positive feedback loop between you & your best customers.
Weekly Campaigns
New Product Drops
Copywriting & Design
Monthly Calendar
Flow Automations
List Growth
Cohort Analysis
Diving deep into your customer purchase data to uncover hidden trends. This gives us the ability to implement new strategies, conduct thoughtful VIP surveys, and bolster up our Lifecycle strategy. The result? Increasing the value of every future customer.
Weekly Campaigns
New Product Drops
Copywriting & Design
Monthly Calendar
Flow Automations
List Growth
Work With Us
M+
total emails delivered
$
M+
in email revenue generated
K
net-new emails captured
+
%
average 6 month LTV increase
M+
total emails delivered
$
M+
in email revenue generated
K
net-new emails captured
+
%
average 6 month LTV increase
We build reliable, incremental revenue from Email & SMS marketing.
We build reliable, incremental value from Email & SMS.
Buffy
Increased email revenue by 126% in under 30 Days
Buffy
Increased email revenue by 126% in under 30 Days
Buffy
Increased email revenue by 126% in under 30 Days
Aria Lattner
Tested a 36% higher converting acquisition offer
Aria Lattner
Tested a 36% higher converting acquisition offer
Aria Lattner
Tested a 36% higher converting acquisition offer
Yokkao
Doubled net-new email list growth in 45 Days
Yokkao
Doubled net-new email list growth in 45 Days
Yokkao
Doubled net-new email list growth in 45 Days
DesignComfort
Increased average Customer Value by 180%
DesignComfort
Increased average Customer Value by 180%
DesignComfort
Increased average Customer Value by 180%
Ando
Developed Core Flow strategy & sold out the 3rd P.O.
Ando
Developed Core Flow strategy & sold out the 3rd P.O.
Ando
Developed Core Flow strategy & sold out the 3rd P.O.
Own Boss Supply
Boosted YoY email revenue by 51% in the first 30 Days
Own Boss Supply
Boosted YoY email revenue by 51% in the first 30 Days
Own Boss Supply
Boosted YoY email revenue by 51% in the first 30 Days
Work With Us
“As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations. Duh Retention has been different - practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula.”
Buffy • Leo Wang, CEO
“Duh Retention’s true value comes from how they approach Retention marketing. No buzzwords, no fancy/complicated strategies… They’re straight shooters who know how to increase the value of your customers. The Duh team is thoughtful & reliably execute on what they say they’re going to do – I never have to second guess them.
If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Ando • Peter Czepiga, Founder
“Duh Retention’s true value comes from how they approach Retention marketing. No buzzwords, no fancy/complicated strategies… They’re straight shooters who know how to increase the value of your customers. The Duh team is thoughtful & reliably execute on what they say they’re going to do – I never have to second guess them.
If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Arie Lattner • Mariko Lattner, CEO
“As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations. Duh Retention has been different - practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula.”
Buffy • Leo Wang, CEO
“Duh Retention’s true value comes from how they approach Retention marketing. No buzzwords, no fancy/complicated strategies… They’re straight shooters who know how to increase the value of your customers. The Duh team is thoughtful & reliably execute on what they say they’re going to do – I never have to second guess them.
If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Ando • Peter Czepiga, Founder
“Duh Retention’s true value comes from how they approach Retention marketing. No buzzwords, no fancy/complicated strategies… They’re straight shooters who know how to increase the value of your customers. The Duh team is thoughtful & reliably execute on what they say they’re going to do – I never have to second guess them.
If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Arie Lattner • Mariko Lattner, CEO
“As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations. Duh Retention has been different - practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula.”
Buffy • Leo Wang, CEO
“Duh Retention’s true value comes from how they approach Retention marketing. No buzzwords, no fancy/complicated strategies… They’re straight shooters who know how to increase the value of your customers. The Duh team is thoughtful & reliably execute on what they say they’re going to do – I never have to second guess them.
If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Ando • Peter Czepiga, Founder
“Duh Retention’s true value comes from how they approach Retention marketing. No buzzwords, no fancy/complicated strategies… They’re straight shooters who know how to increase the value of your customers. The Duh team is thoughtful & reliably execute on what they say they’re going to do – I never have to second guess them.
If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Arie Lattner • Mariko Lattner, CEO
Copy & creative that's designed for conversion
Popups
Emails
SMS
Direct Mail
Email list growth
Offer Testing
Seasonal Designs
A/B Experiments
Copy & creative that's designed for conversion
Popups
Emails
SMS
Direct Mail
Email list growth
Offer Testing
Seasonal Designs
A/B Experiments
Copy & creative that's designed for conversion
Popups
Emails
SMS
Direct Mail
Email list growth
Offer Testing
Seasonal Designs
A/B Experiments
The Day-to-Day
The Day-to-Day
The Day-to-Day
A peak behind the curtain. The real inputs that lead to a frictionless path towards engaging, nurturing & retaining customers.
A peak behind the curtain. The real inputs that lead to a frictionless path towards engaging, nurturing & retaining customers.
A peak behind the curtain. The real inputs that lead to a frictionless path towards engaging, nurturing & retaining customers.
Work With Us
offer testing
offer testing
Strategy
Strategy
Calendar prep
Calendar prep
list growth
list growth
deliverability
deliverability
cohorting
cohorting
Copywriting
Copywriting
design
design
reporting
reporting
optimization
optimization
...and much more.
...and much more.
Work With Us
Work With Us
Work With Us
Work With Us
Why Work with Us
Why Work with Us
We’re not perfect. But there are a few things we do exceptionally well.
We’re not perfect. But there are a few things we do exceptionally well.
holistic strategy
Unlike most Retention marketers, we’re not siloed to email/SMS. With backgrounds in paid media, CRO, and brand building, we know what levers to pull on the retention side to drive business-wide results.
Lean & Long-term
We’re a lean team with a lean client-base... And we like it that way. We only partner with serious, growing brands who aren’t pressured to make shortsighted decisions. This ensures we can build you a world-class lifecycle program.
over 80+ emails sent
That’s a lot of reps with a lot of learnings. We’re solely focused on increasing the value of every customer that walks through your door. And we’ll do it in any – and every – way we know how.
Work With Us
Your Questions
And our answers.
What does Duh actually do?
On average, how much do you charge?
How long are your service contracts?
How are your services structured?
What makes Duh different from other Email/SMS agencies?
What are your favorite kinds of brands to work with?
Do you have full case studies?
Do you have experience in our industry?
If we work together, what do you bring to the table?
Can Duh help grow my brand’s email/SMS list?
How does Duh increase the LTV of customers?
What does “Loyalty & Membership” really mean?
What does Duh actually do?
On average, how much do you charge?
How long are your service contracts?
How are your services structured?
What makes Duh different from other Email/SMS agencies?
What are your favorite kinds of brands to work with?
Do you have full case studies?
Do you have experience in our industry?
If we work together, what do you bring to the table?
Can Duh help grow my brand’s email/SMS list?
How does Duh increase the LTV of customers?
What does “Loyalty & Membership” really mean?
Your Questions
And our answers.
What does Duh actually do?
On average, how much do you charge?
How long are your service contracts?
How are your services structured?
What makes Duh different from other Email/SMS agencies?
What are your favorite kinds of brands to work with?
Do you have full case studies?
Do you have experience in our industry?
If we work together, what do you bring to the table?
Can Duh help grow my brand’s email/SMS list?
How does Duh increase the LTV of customers?
What does “Loyalty & Membership” really mean?